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Liliane of Lake Mary, FL Verified Reviewer Verified Buyer
Original review: May 2, 2022
I was working with another lender until somebody recommended me to call Alessandra ** and since the 1st time talking with her I realized she was the person to make this closing process easier. Alessandra is very professional, she offered to me a better deal and more personal service. She alerted me to each action I needed to complete via email, text message, and telephone calls. She always return my calls and was able to help me with any question I have.
Zillow Home Loans, LLC response
We are overjoyed to learn that we surpassed your expectations of service! Zillow Home Loans takes pride in knowing that our highly-trained staff is there to guide you through these very important, overwhelming steps of realizing your financial goals. Alessandra will get the recognition she deserves, and thank you for letting us know how we did! We thank you for choosing Zillow Home Loans, and please know we are here anytime you need assistance!
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Mark of Marshall, MI Verified Reviewer Verified Buyer
Original review: Dec. 14, 2022
In the entire process of buying a home, Troy ** was by far the most helpful and attentive to any of my questions or needs. I never needed to wait long for him to contact me back about any issues. The entire process was made seamless and easy due to his work.
Zillow Home Loans, LLC response
Exceptional service is our goal, so we love hearing we made the process easy for you. Your feedback is very much appreciated. Thank you for taking the time to tell us!
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Derek of Columbus, OH Verified Reviewer Verified Buyer
Original review: Dec. 12, 2022
Troy is a very Dedicated employee, always there to answer our questions to make the process smooth as possible. The entire process went very quickly due to Troy’s attention to detail. We would recommend Troy’s services to anyone needing a mortgage.
Zillow Home Loans, LLC response
Exceptional service is our goal, so we love hearing Troy made the process easy for you! Your feedback is very much appreciated. Thank you for taking the time to tell us. We certainly look forward to working with you again and truly appreciate the referrals!
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Hector of San Jacinto, CA Verified Reviewer Verified Buyer
Original review: Oct. 22, 2022
Mr. ** is the true definition of professionalism. He was very patient with my family and brought our dreams to reality. My overall experience with working with him was phenomenal. He accomplished every task and obstacle thrown at him and guided us in every right direction. I highly recommend him to everyone. He is definitely 10 out of 10.
Zillow Home Loans, LLC response
We value our borrowers and pay attention to their needs. Our goal is to help them in any way we can, making the process easier for them. Thank you for taking the time to tell us!
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Eric of Rio Vista, CA Verified Reviewer Verified Buyer
Original review: Aug. 25, 2022
Phu has been incredibly accommodating and is very knowledgeable. I have come to him with at least a thousand questions and he has answered every single one. Phu has truly gone above and beyond and has earned my business. I did shop around at first and talked to 3 different lenders, but after my experience with Phu the other lenders felt inadequate. Phu is the man!
Zillow Home Loans, LLC response
We strive to surpass our borrowers expectations of excellent Customer Service. Customer feedback enables us to continue providing uncompromised service, thank you for taking the time to tell us!
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Cameron of Atlanta, GA Verified Reviewer Verified Buyer
Original review: June 16, 2022
As someone who was very new to this process as a first time home buyer I really felt like I needed somebody who could show me the ropes and help me better understand the full spectrum of this process. Christina did that and more. Well I didn't find a house in the time frame that I needed. Christina has been undoubtedly the most helpful person I could have found for better understanding this and giving me the confidence to move forward with this in the future. I will certainly come back to Christina in the future when I am in a better position to buy my first home. 10/10.
Zillow Home Loans, LLC response
Hello:
We understand that home buying can be fraught with overwhelming amounts of information. We are thankful to be part of our borrowers journey, and overjoyed to hear that they had a wonderful experience with Christina. We will definitely recognize her for surpassing our borrowers expectation of service! When they are ready to proceed, they can let us know so that we can partner with them to make it a smooth process! We look forward to working with them in the future to realize their homeowning goals!
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Lisa of Metairie, LA Verified Reviewer
Original review: March 18, 2023
The process to get the loan (and my business) was quick and easy. Little did I know, they must have done it too fast and screwed up my escrow. They did not put enough money towards it and did not include my flood insurance even though it’s paid through the mortgage. After a year of having the loan, the escrow analysis shows I have such a great shortage that I have to know pay over $1200 a month more for 12 months!! This is fraudulent! I will never do business with Zillow again and recommend you steer clear.
Zillow Home Loans, LLC response
We have responded directly to our borrower. We have provided the documentation showing that Flood Insurance impounds were correctly collected and paid according to the Flood Declaration page provided by her Flood Insurance Carrier prior to closing.
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Tom of Klamath Falls, OR Verified Reviewer
Original review: Jan. 19, 2023
Zestimate unreliable, affect sale, Dec 16 $85k , Dec 28 $232k, Jan 1 $85k, Jan 3 ,$232k, Jan5 $85k, Jan 10 $232k, Jan 12 $85k, Jan 14 $232k, Jan 16 - 19 $85k. **. Pd $85k in 2017. Zestimate $129k. Contacted Zillow multiple times. Waste of time.
Zillow Home Loans, LLC response
Thank you for taking the time to leave your feedback. We will ensure your feedback is relayed to the appropriate team for resolution.
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Alvaro of Banning, CA Verified Reviewer Verified Buyer
Original review: Oct. 21, 2022
Juan ** help me with everything. True the whole process. From beginning to the end on every step of the way every question that I had he answered to me. And he was very clear on everything and professional. I cannot describe everything but he did help me a lot.
Zillow Home Loans, LLC response
Thank you for telling us how we are doing! We value the opportunity to work with you and appreciate your feedback, it means so much to us!
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Ammar of Charlotte, NC Verified Reviewer
Original review: Aug. 25, 2022
Great website, and works with ethics and help customers with their needs, their first priority customer satisfaction, their customer Service on point and can direct you with all your needs, they will willing to help with anything.
Zillow Home Loans, LLC response
We love hearing you had such a positive experience with us because providing our borrowers with an amazing experience is always our goal! We value the opportunity to work with you and appreciate your feedback, it means so much to us!
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Jacquelyn of Kansas City, MO Verified Reviewer Verified Buyer
Original review: June 24, 2022
I’m currently in the process of applying for my first loan and have a ton of questions plus I’m super busy. Brianna ** has helped me get all my questions answered and has been flexible enough to accommodate my schedule. She’s been so great to work with!
Zillow Home Loans, LLC response
Providing our borrowers with an amazing experience is our goal each time! Your feedback is critical in continuing to improve upon our successes! Thank you for letting us know we could do that for you!
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